A constant monitoring of your quality is necessary. Don't wait until your guests write negative reviews on sites such as Tripadvisor and Booking.com and make sure that the quality of your product and services is in order.
You have to train your staff and make sure that they will deliver and will exceed the expectations of your guests. We can perform Mystery visits and discuss the results with you and your team in order to raise the standard of your product and services.
Wildeman Hospitality Consultancy
2106 BR HEEMSTEDE
Phone: +31 23 5472704
Mobile:+31 6 246 01995